Frequently asked questions.

For small and mid-sized businesses in the greater Munich area that either have no IT department of their own or want to take pressure off the one they have.

Yes. For infrastructure and network work we come on site in the greater Munich area; for managed services and cloud topics we also work remotely.

We agree response times individually during the initial consultation, depending on the service level you choose.

Yes, through our Academy — security and AI training, in-house or online, in German with practical examples.

We take over existing environments regularly. First we review documentation, access and contracts, then we take over step by step — without a gap where nobody is responsible.

Yes. You don’t need to rebuild anything for us to start. We work our way into what’s already there and tell you openly what we’d change and what can stay.

Both. Some clients book fixed managed-services packages, others call us when they need us. Which makes more sense depends on your size and your risk — we’ll work that out in the initial consultation.

That depends on scope. After the initial consultation we give you a concrete figure — no vague flat rates and no hidden line items.

We set up automated backups and regularly test that they actually restore — details are matched to your environment.

We're reachable outside normal business hours too. We deliberately schedule bigger work like server migrations for weekends, so they don't disrupt your business during the day.

In the EU. That matters to us, not just because of GDPR.

We work that out in the initial consultation and match it to what suits you — from project-based work to ongoing managed-services contracts.

Yes. We advise on selection and handle procurement, setup and rollout — you don't have to wade through quotes yourself.

Onboarding and device rollout are part of our managed services — we set up the laptop, accounts and software in advance, so everything works on day one.

German, English, Spanish and French.

Yes. We're on site in the greater Munich area; other locations we support remotely and via network connectivity.

That depends on the tool and on your data. That's exactly what we assess in an AI readiness check before introducing anything.

That depends on your industry and size. In the initial consultation we check whether you're affected and what it means in practice.

We plan the migration, test critical mailboxes in advance, and switch over in a way that keeps mail and files accessible throughout.

Yes. You get one fixed point of contact, not rotating ticket handlers.