Frequently asked questions.

Small and mid-sized businesses in the Greater Munich area that want to outsource all or part of IT or extend an existing team. We manage hardware, software, cloud and security as one environment.

Yes. We carry out infrastructure, network and hardware work on site in the Greater Munich area. Cloud, security and support services can also be delivered remotely where appropriate.

We agree response times individually during the initial consultation, depending on the service level you choose.

Yes. The Isar Academy provides practical phishing and cybersecurity, Microsoft 365, Claude and AI training—in-house or online, in German or English.

We collect documentation, access, contracts, open tickets and known risks in a structured way. Responsibility transfers in stages so that ownership remains clear throughout the change.

Yes. We identify what can continue securely and economically. You do not need to replace everything before we can manage it.

Both. Projects are scoped clearly; ongoing operations use agreed managed services. The right model depends on your environment, risk and required response time.

That depends on scope. After the initial consultation we give you a concrete figure — no vague flat rates and no hidden line items.

Retention, backup destinations and recovery objectives are aligned to your requirements. Platform resilience and retention may be supplemented with independent backup. Restore tests validate real recovery.

Planned maintenance and emergency support are agreed contractually. We offer 24/7 security monitoring only when an appropriate MDR or SOC service is included.

That depends on the solution, plan and configuration. We document selected data regions, relevant processors and contractual safeguards and align them to your requirements.

Term and notice periods are stated in the proposal. Project work and ongoing managed services use different agreements.

Yes. We advise on selection, procurement, staging, rollout and inventory for PCs, notebooks, servers, networks and security hardware.

With an agreed onboarding process, device, account, licences, applications and access can be prepared before the start date. Lead time depends on hardware availability and approvals.

German, English, Spanish and French.

Yes. We work on site around Munich and connect other locations through secure networking and remote management.

Endpoint protection prevents and blocks known and suspicious activity on devices. EDR supports investigation and response on endpoints. XDR connects signals from several sources. MDR adds an external team that monitors and responds within an agreed scope.

Yes. Depending on the environment, we use Defender for Office 365 or Sophos Email, supported by SPF, DKIM, DMARC, identity controls, phishing simulations and a clear reporting process.

That depends on the plan, configuration, data and use case. The readiness assessment defines permitted data, roles, retention, quality control and integration before a pilot.

Applicability depends on factors such as industry, size and supply-chain role. We support technical inventory, gap analysis and action planning; legal assessment remains with an appropriately qualified adviser.

After inventory, licensing and data assessment, a pilot group migrates first. Mailboxes, files and permissions then move in planned waves with communication, fallback and training.

Yes. You receive named contacts and a documented cover and escalation path.